FAQ

Check out some of our most frequently asked questions below.

Our Most Frequently Asked Questions

Feel free to take the time to read through the questions and answers below. We believe it is important that we inform you regarding the auto body and collision repair process.

Where do I get a claim number?

Your insurance company issues a claim number at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Can I choose where my car is repaired?

Texas law states Insurance companies may not limit beneficiary to repair person or facility. Insurance steering to one of their preferred shops is only in the insurances company’s interest, not yours. They use this tactic to direct you to a shop that will make subpar repairs contrary to the manufacturers guidelines in exchange for a stream of workflow. On the surface it may seem innocent enough, but used and aftermarket parts are almost always selected in the repair process and are a direct contradiction of the manufacturers repair process, compromising safety and quality. Third party claims: insurance companies may not require claimant to have repairs by a particular repair person or facility or to use a particular brand, type, age, vendor, supplier or condition of parts or products.

Will the parts be ordered before I drop off my car for repair?

We generally do not order parts prior to the vehicle being dropped off without a security deposit.

If my vehicle's frame is damaged is the car a total loss?

No. A total loss is determined when the estimate exceeds 100% of the actual cash value of the vehicle, not by the insurance company 65% threshold. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If we determine that the frame section is bent beyond repair, we will simply replace that section.

Do You match my car paint color?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other work done on my car while it is in the body shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  However, be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal.  Additionally, we provide pickup and delivery service.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and / or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?

We will notify you when your vehicle is ready to be picked up. However, feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Limited Lifetime Warranty.

Do I have to pay a deductible?

Your insurance policy will determine the amount of deductible you will be responsible for.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay a deductible to?

It will be your responsibility to pay us when you pick up your vehicle if your deductible is not waived. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome.  However, you may use your credit card as well.

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. Your insurance company determines these betterment charges and are pro-rated based on actual miles on your vehicle.

Can I wash my car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS:

DO • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. • Always use clean fresh water. • Wash your vehicle in the shade.

DON’T • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. • Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. • Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS AFTER THE FIRST 30 DAYS:

DO • Wax and maintain the vehicle’s paint as part of routine maintenance.